Refund policy
<h2>adp dummy — Refund and Return Policy</h2>
<p>Last updated: 15 August 2026</p>
<h3>Overview</h3>
<p>We want you to be satisfied with your purchase. If something isn't right, this policy explains how to return it and how refunds work.</p>
<p>This policy applies to purchases made through adp-dummy.myshopify.com. It does not limit any rights you have under the consumer protection laws that apply where you live.</p>
<h3>Return window</h3>
<p>You may request a return within 30 days of the date your order is delivered.</p>
<p>To be eligible for a return, the item must be:</p>
<ul>
<li>Unworn, unwashed and unused</li>
<li>In its original condition, with all tags still attached</li>
<li>In its original packaging</li>
<li>Accompanied by proof of purchase (your order number or order confirmation email)</li>
</ul>
<h3>Items that cannot be returned</h3>
<p>For hygiene and safety reasons, we cannot accept returns on:</p>
<ul>
<li>Items marked as final sale or clearance at the time of purchase</li>
<li>Gift cards</li>
</ul>
<h3>How to start a return</h3>
<ol>
<li>Email us at <a href="mailto:lancyrodrigues1117@gmail.com">lancyrodrigues1117@gmail.com</a> with your order number and the item(s) you'd like to return, and tell us briefly why.</li>
<li>We'll reply within 2 business days with return instructions and a return address.</li>
<li>Send the item back using a tracked shipping service. Keep your tracking number until the return is confirmed.</li>
</ol>
<p>Please don't send anything back before contacting us. Returns received without prior authorisation may not be processed.</p>
<h3>Who pays for return shipping</h3>
<p>We cover return shipping for orders delivered within the United Arab Emirates.</p>
<p>For international orders, return shipping costs are the customer's responsibility. Original shipping charges are non-refundable.</p>
<p>This does not apply to faulty, damaged or incorrect items, where we cover all shipping costs regardless of destination — see below.</p>
<h3>Faulty, damaged or incorrect items</h3>
<p>If your item arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery with your order number and photographs of the issue. We'll arrange a replacement or a full refund, including original and return shipping costs, at no charge to you.</p>
<h3>Refunds</h3>
<p>Once we receive and inspect your return, we'll email you to confirm the outcome.</p>
<ul>
<li>Approved refunds are issued to your original payment method.</li>
<li>Refunds are processed within 5 business days of approval.</li>
<li>Your bank or card issuer may take a further 5 to 10 business days to post the funds to your account. This timing is outside our control.</li>
<li>Refunds are issued in AED, the currency of the original transaction. If you paid in a different currency, the amount you receive may differ slightly from what you paid due to exchange rate movement between purchase and refund. We can't compensate for currency fluctuation.</li>
</ul>
<h3>Exchanges</h3>
<p>We don't offer direct exchanges. If you'd like a different size or colour, please return the original item for a refund and place a new order.</p>
<h3>Order cancellations</h3>
<p>If you'd like to cancel an order, contact us as soon as possible. We can usually cancel and refund in full if the order hasn't shipped yet. Once an order has shipped, please follow the return process above.</p>
<h3>Customs duties and import taxes on international returns</h3>
<p>For orders shipped outside the United Arab Emirates, any customs duties, import taxes or brokerage fees you paid on delivery are set by your local authorities, not by us, and are not refundable by us. You may be able to reclaim them directly from your local customs authority.</p>
<h3>Contact</h3>
<p>Questions about a return or refund: <a href="mailto:lancyrodrigues1117@gmail.com">lancyrodrigues1117@gmail.com</a></p>
<p>adp dummy<br>10th Street, Dubai<br>United Arab Emirates</p>